At Motor City Riot, every item is made to order just for you. Because of this, we are unable to accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind. Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.
Please contact us within 30 days of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once your claim has been reviewed, we’ll arrange a replacement or refund at no additional cost if the issue is confirmed.
Size Exchanges
Because all products are printed on demand, we cannot offer size exchanges. Please refer to the sizing charts provided on each product page before placing your order.
Lost Packages
If your package appears to be lost in transit, contact us as soon as possible. We’ll work with our fulfillment partner and the shipping carrier to investigate and determine the appropriate next steps.
Order Changes & Cancellations
Orders begin processing shortly after they are placed. If you need to make a change or cancel an order, contact us immediately. While we’ll do our best to help, we cannot guarantee changes or cancellations once production has started.
Refunds
Refunds are issued only for:
- Damaged or defective products
- Incorrect items received
- Orders that cannot be fulfilled
Approved refunds will be returned to your original payment method.
Contact Us
If you have any questions about your order or need assistance, please contact us through the contact form on our website before opening a dispute with your payment provider. We’re happy to help and will work with you to resolve any issues as quickly as possible.
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.